Q. I don't know how to log in for the first time.
A. Please refer to the following article for instructions on how to log in for the first time.
Q. I am having trouble with the initial setup and login.
A. Please check the following:
No Email for Initial Password Setup/Password Change
Check if emails from @caddi.jp/@caddi.com are not being filtered into your spam folder. If you cannot find the email, please request a resend by contacting us.
URL Link for "Email Confirmation" Opens a Blank Screen
Possibility 1.
The browser you are using might differ from the one we recommend.
The recommended browsers for using our service are as follows:
Recommended
Google Chrome
Microsoft Edge
Not Recommended
Internet Explorer
Possibility 2.
Your company’s intranet or network settings might be preventing internet access.
CADDi Drawer is a service that requires an internet connection.
Please use a PC or environment that has internet access.
Q. I opened the "Email Confirmation" URL link, but an error message is displayed.
A. It is possible that the email verification has already been completed.
Please proceed with the initial login steps on this page. If the issue persists, please contact us through this link.
Q. I don't know how to log in with multi-factor authentication.
A. If the following message appears during login, it means that multi-factor authentication options are enabled. Please refer to the help page below and try logging in.
Q. If I change the display settings, will the changes apply to other users as well?
A. The changes will not apply to other users' display settings.
If you want to share display settings with other users, please refer to the help page below.
Q. Can I unify the display settings for all users at once?
A. No, you cannot.
You need to share the display settings using the method above, and each user must import them individually.
Q. How long does a login session remain active?
A. You may be asked to log in again if more than 24 hours have passed since your last operation. You will be logged out after at least 3 days of inactivity.