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Log in with multi-factor authentication when using Google Authenticator

Updated over 2 months ago

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What you can do

You can log in to CADDi Drawer using Multi-Factor Authentication.

The available Multi-Factor Authentication settings are as follows:

Device

How to Set Up Multi-Factor Authentication

Smartphone

  • Google Authenticator

  • Microsoft Authenticator

PC

  • Add-on for Microsoft Edge

Term: Multi-Factor Authentication Options

This feature allows you to set an additional authentication factor beyond password authentication by combining different types of authentication factors, by which you can enhance security.

Procedure

This page explains how to use Google Authenticator.

For other methods, please refer to the following pages:

  • Login with multi-factor authentication using Microsoft Authenticator

  • Login with multi-factor authentication using Microsoft Edge


1. Install Google Authenticator

  • Search for "Google Authenticator" in the app store of your smartphone or tablet, and download the app to your device.

2. Perform the initial setup of Google Authenticator

  • Launch Google Authenticator, read the instructions, and tap the [Start] button.

  • Tap [Scan QR code] in Google Authenticator.

  • When the camera starts, allow access to the camera.

    *Note: The image below shows an example using an Androids. The display may vary on other devices.

  • Log in to CADDi Drawer using the registered email address and password.

  • A one-time code will be displayed in Google Authenticator.

3. Log in to CADDi Drawer

  • Log in to CADDi Drawer using the registered email address and password.

  • Open Google Authenticator on your device and enter the displayed 6-digit one-time code into CADDi Drawer.

Tips

If you cannot scan the QR code, please try the steps below.


  • Click on [Having trouble scanning?] in CADDi Drawer.

  • Click on [Copy Code] in CADDi Drawer.

  • Enter the copied code into the [Your Key] field in Google Authenticator (1).

  • Input any characters into the [Account name] field in Google Authenticator (2).

  • Tap [Add] in Google Authenticator (3).

  • The one-time code appears in Google Authenticator.

Frequently Asked Questions


Q. How do I reconfigure Google Authenticator if I change the device on which it is installed?

A. Please follow the steps below to transfer your information to the new device:

  1. Open Google Authenticator on the old device and select "Export Accounts" from the menu.

  2. Scan the QR code displayed on the old device with the new device and import the output information.

Note: If you do not have the old device, you cannot transfer your accounts.


Q. What should I do if I lose the device where Google Authenticator is installed in order to log in or reconfigure?

A. We will reset the authentication settings for you.

Please contact your customer success representative.


Q. I don't have the device with Google Authenticator, or it is unusable due to a dead battery or malfunction. Can I temporarily disable the authentication?

A. No, it cannot be disabled.

For security reasons, we do not allow the temporary disabling of authentication.


Q. Can I exclude specific accounts from Multi-Factor Authentication?

A. Yes, it is possible.

The settings to exclude accounts from Multi-Factor Authentication are managed by us. Please contact your assigned Customer Success representative with the email addresses of the accounts you wish to exclude.


Q. I want to reset my Multi-Factor Authentication settings.

A. We handle Multi-Factor Authentication resets.

Please click the chat icon in the bottom left corner to send a message, or contact your assigned Customer Success representative.

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