Eligible Plans：
What you can do
You can apply access restrictions based on IP addresses.
Term: IP Address Restriction Options
This feature allows you to reject logins from IP addresses other than those registered.
It helps mitigate the risks of unauthorized access and information leaks.
Note
The IP Address Restriction feature is available only to customers with an optional contract.
Procedure
1. When you want to fix the IP address accessing CADDi Drawer.
To fix the global IP address for accessing CADDi Drawer, if you need to register the URL for CADDi Drawer, please specify the URL as follows:
Once the setup is complete, please contact your assigned Customer Success representative with the IP address.
■ When wildcard specification is possible
Please specify the following URL.
// CADDi Drawer’s domain
caddi-drawer.com
*.caddi-drawer.com
// Domains of the SaaS services that CADDi Drawer depends on
*.launchdarkly.com
cdn.auth0.com
*.intercom.com
*.intercomcdn.com
*.intercomassets.com
intercom-sheets.com
intercom.help
browser-intake-datadoghq.com
■ When wildcard specification is not possible
Please specify the following URL.
// CADDi Drawer’s domain
caddi-drawer.com
auth.caddi-drawer.com
storage.caddi-drawer.com
maintenance.caddi-drawer.com
// Domains of the SaaS services that CADDi Drawer depends on
app.launchdarkly.com
events.launchdarkly.com
clientstream.launchdarkly.com
cdn.auth0.com
app.intercom.io
widget.intercom.io
api-iam.intercom.io
nexus-websocket-a.intercom.io
js.intercomcdn.com
downloads.intercomcdn.com
static.intercomassets.com
intercom-sheets.com
intercom.help
browser-intake-datadoghq.com
2. When accessing CADDi Drawer via VPN.
Please configure access via VPN in the same way as "1. When you want to fix the IP address accessing CADDi Drawer."
The above settings are not covered by our support. We apologize for the inconvenience, but please make the configuration on your end.
Frequently Asked Questions
Q. After applying IP address restrictions, I can no longer access the service.
A. There are two possible reasons. Please check the following:
1. Insufficient IP Address Information
There may be missing IP addresses among those you provided. Depending on the network configuration, the source IP address may include multiple addresses. Please verify that all source IP addresses are included.
2. Private IP Address
The IP address you provided might be a private IP address (*). CADDi Drawer is a service used over the internet, so restrictions need to be applied to global IP addresses. Please check the type of IP addresses you have shared.
*Private IP Address: An IP address assigned within a specific network, such as within a company’s internal network.