We will guide you through the main errors that may occur when uploading Sales Orders using the Import sales order function, along with their solutions.
If the issue persists even after confirming that the file has no problems, please contact our chat support.
List of errors
Error: Please correct the character code of the file to UTF-8.
If an error occurs during the import of Sales Orders Data due to an issue with character encoding, follow the steps below (for Windows) to resolve it:
Right-click the CSV file that triggered the error after the upload.
Select "Notepad" from the "Open with" options.
Go to the "File" menu and click "Save As."
In the "File name (N)" field, ensure the file ends with the extension ".csv."
In the "Save as type (T)" dropdown, select "All files."
At the bottom, for "Encoding (E)," choose "UTF-8 with BOM" and save the file.
Then, try uploading the file again via the Import sales order screen.
Error: A maximum file size of 60MB can be uploaded. Please split the file and re-upload it.
An error will appear when the file size exceeds 60MB. Please split the CSV file into parts smaller than 60MB and try the upload process again.
Error: A maximum of 100,000 rows (excluding headers) can be imported. Please split the file and re-upload it.
An error will occur when the Sales Orders Data to be registered contains more than 100,000 rows (excluding the header). Please split the data into parts with fewer than 100,000 rows and try the upload process again.
Error: File upload failed. Please upload again.
Please try the upload process again. If the issue persists, contact our chat support for further assistance.