We will guide you through the main errors that may occur when registering sales orders using the Sales Order Import function, along with solutions. If the error persists even after confirming that there are no issues with the file, please contact support.
List of errors
Error: Please correct the character code of the file to UTF-8.
If an error occurs when importing sales order data due to a character encoding issue, you can resolve it with the following steps (Windows):
Right-click the CSV file that caused the error during upload.
Select "Notepad" under "Open with."
Click "Save As" in the "File" menu.
In the "File name" field, add ".csv" as the file extension. In the "Save as type" field, select "All Files." In the "Encoding" section at the bottom, choose "UTF-8 (with BOM)" and save the file.
Upload the file again from the Sales Order Import screen.
Error: A maximum file size of 60MB can be uploaded. Please split the file and re-upload it.
This error occurs when the file size exceeds 60MB. Please split the CSV file into smaller parts, ensuring it is under 60MB, and try registering again.
Error: A maximum of 100,000 rows (excluding headers) can be imported. Please split the file and re-upload it.
This error occurs when the sales order data exceeds 100,000 rows (excluding headers). Please split the data into files with less than 100,000 rows and try registering again.
Error: The uploaded file is not in CSV format. Please review the file.
This error appears when the uploaded file is not in CSV format. Change the file format to CSV and try registering again.
Error: A required column (customerName) is missing. Please add and re-upload.
This error occurs when a required field is missing. Please enter values for all required fields and try registering again.
Error: Multiple headers have the same name. Please rename to make headers unique, or delete unnecessary columns and re-upload.
This error occurs when there are duplicate names in the headers. Rename duplicate headers or delete unnecessary columns, and try registering again.
Error: There was an error while registering sales orders. Please fix the issues and try again.
This message is displayed when an error occurs during registration. Please download the error file, correct the error, and try registring again.
Error: No values have been entered in the file. Please check the contents.
This error occurs if the uploaded CSV file has 0 rows or only 1 row (header only). Enter values and try registering again.